Refund Policy

In the rare event that our products fail to meet our commitment to quality, a replacement or refund may be offered at our discretion. We will endeavour to resolve all requests for refund within 7 business days of receiving the request. 

Complaints

We take complaint and feedback very seriously. If you are not entirely satisfied with your purchase, we're here to help. 

Any complaints or request for refund must be made within 24 hours upon receiving the products. 

Returns

You have [7] business days to return an item from the date you received it. Only return via courier with tracking number given is accepted, we currently do not accept any walk-in returns. 

To be eligible for a return, your item must be in the same condition that you received it. Your item must be in the original packaging. 

Your item needs to have the receipt or proof of purchase (pdf) from our website. 

Refunds

Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. 

If your return is approved, we will initiate a refund to you. All refund will be issued as a gift voucher at https://alchymycreative.easy.co/ website, which can be used for next purchase. Refunds to credit card or cash are not available. If your return is not approved, we will resend you the parcel. 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

The maximum refund offered is the value of the product. Further compensation is not available. We ask for patience with factors that may be beyond our control (e.g. traffic conditions etc.) as we cannot be held liable for any such delays. 

Damaged item during shipment

The customer is responsible to check that they receive the products in good conditions upon delivery. If the product is found damage upon receiving, customer should immediately inform our support team at ivan@alchy.my. 

Contact Us

If you have any questions on how to return your item to us, do contact us.